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Saturday, February 3, 2024

Navigating the Storm: How Royal Caribbean Handled Voyager of the Seas' Recent Encounter with a Storm

Cruising enthusiasts are well aware that even the most meticulously planned voyages can encounter unexpected challenges. Recently, Royal Caribbean International faced such a situation when Voyager of the Seas experienced severe weather conditions during its January 26 sailing in the Gulf of Mexico. This incident led to flooding, water damage, and a flurry of challenges for both the crew and the upcoming group of passengers slated to board the ship the very next day. Look for a video of the storm at the end of this post! 

Voyager of the Seas Takes a Hit:

On that fateful Friday, Voyager of the Seas battled strong winds, heavy rain, hail, and turbulent waves as it returned to Texas. The aftermath included flooding in various areas, from guest staterooms to public spaces, with images of tossed deck chairs and toppled slot machines in the casino making waves across headlines. Carnival's Dream may have experienced the worst of this storm.

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Options for Embarking Guests:

Despite the challenges faced by the crew in mitigating the damage before the next sailing, Royal Caribbean International demonstrated its commitment to guest satisfaction. The cruise line promptly reached out to the affected passengers with a heartfelt email, transparently addressing the situation.

In the email, guests were informed about the damage, residual odors, and the ongoing cleanup efforts. To ensure an enjoyable experience, the cruise line presented two options for those booked in the affected cabins on the upcoming sailing.

  1. Enjoy the Cruise as Planned: Guests were given the choice to proceed with their original booking, acknowledging the condition of their stateroom. To compensate for the inconvenience, a 30% refund of the cruise fare was provided to their onboard accounts, with any remaining amount refunded to the card on file.

  2. Cancel for a Full Refund: Alternatively, passengers could opt to cancel their sailing for a 100% refund, devoid of fees or penalties. Those choosing this option were also awarded a 100% future cruise credit (FCC) for the impacted booking, valid for any alternative cruise setting sail by February 1, 2025.

    Balcony Stateroom

The Show Must Go On:

Remarkably, while some guests had to make tough decisions about their bookings, the overall sailing schedule remained unaffected. Voyager of the Seas set sail for its next cruise on January 27, embarking on a 5-night Western Caribbean adventure with stops at Costa Maya and Cozumel before returning to Galveston on February 1.

As the ship continues its journeys, it's evident that Royal Caribbean International is dedicated to providing a safe and enjoyable experience for its passengers, even in the face of unexpected challenges.

Exclusive Video Footage:

For a look at how Voyager of the Seas weathered the storm and the subsequent cleanup efforts, check out our video on YouTube. Witness firsthand the resilience of the crew and the measures taken to ensure a seamless experience for future passengers.


Cruise enthusiasts understand that every journey comes with its share of adventures, and Voyager of the Seas' recent encounter with nature is a testament to the cruise industry's resilience. Royal Caribbean International's response showcases a commitment to passenger satisfaction and safety, ensuring that the show goes on, even after weathering a literal storm.

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